Industry
Service-Led B2B
Service-led B2B organisations sell complex offerings and then live with the operational reality — tickets, recurring contracts, parts inventory and SLA commitments that must stay visible to both teams and customers.
Who this is for
Organisations and roles that typically engage us in this sector.
- Industrial equipment and engineering service companies
- AMC and maintenance businesses
- IT and managed-service providers
- Automation, electrical, pump, valve and equipment-service organisations
- Sales, service, support and operations leaders
Operational challenges we address
Software in this sector must support the workflows, controls and accountability that teams rely on every day.
Sales-to-service handover
Opportunities, commitments and service scope need a clear transition from presales to delivery.
Ticket and SLA management
Service teams need structured workflows for resolution, escalation and SLA tracking.
AMC and recurring contracts
Contract terms, renewals and service entitlements must be managed alongside day-to-day operations.
How we help
Products and capabilities we apply in this sector, matched to the operational need.
Shasvatm CRM
Connect leads, opportunities, customer activity, service tickets, SLA commitments, AMC schedules and parts information within one operational flow.
Custom software and integrations
Connect the CRM with existing applications, finance platforms or specialised operational systems where required.
Analytics and reporting
Bring relevant sales and service information together for operational review and management visibility.
Areas of focus
We work across the operational domains that matter most in this environment.
- Presales and opportunity management
- Post-sales service
- Parts and inventory
- Workflows and approvals
Relevant to this sector
Products and capabilities to explore
Selected platforms and services that commonly apply in this environment.
Discuss your service-led b2b requirements.
Whether you need a product demo or want to explore a custom solution, we can help you understand the right starting point.