A product by Spontaneous Enterprise
Connect sales and service in one system.
Shasvatm CRM brings your pipeline, service tickets, SLA commitments, AMC contracts and parts inventory together — so nothing slips between the deal you win and the service you deliver.
Sales and service often live in different places
For service-led B2B teams, the work doesn't end when a deal closes — it moves into tickets, SLA commitments and AMC renewals. When sales and service information is spread across separate tools and spreadsheets, teams face a greater risk of missed follow-ups, delayed commitments and limited visibility into the complete customer relationship.
From first lead to renewal, in one flow
Shasvatm CRM connects the customer journey from lead and opportunity through service tickets, SLA commitments and AMC renewals. Information remains available across sales and post-sales workflows, reducing repeated data entry and giving teams a shared view of customer activity.
What Shasvatm CRM covers
Core modules and workflows supported within the platform.
Presales
Track leads and opportunities from first contact through qualification, proposal and closure, with structured stages, responsibilities, documents and approval workflows.
Post-sales and Service
Manage customer requests, service tickets, assigned tasks, SLA commitments, AMC schedules and service-team activity after a deal closes.
Parts and Inventory
Maintain item and parts information required by service teams, including categories, units and relevant inventory records.
Workflows and Approvals
Configure role-based access and approval workflows around the responsibilities and controls of the organisation.
What connected sales and service can improve
- Reduce the risk of leads and follow-ups being lost between teams
- Improve visibility into SLA commitments and pending service activity
- Keep AMC contracts and renewal windows easier to monitor
- Connect service parts and inventory records with relevant work
- Align approvals and access with defined roles
- Give sales, service and management a shared source of customer information
Built for service-led B2B teams
- Industrial equipment and engineering service companies
- AMC and maintenance businesses
- IT and managed-service providers
- Automation, electrical, pump, valve and equipment-service organisations
- Sales, service, customer-support and operations teams
One accountable product team
Shasvatm CRM is developed and supported by our own team. Implementation, approved customisation and continued improvement stay coordinated through one accountable product team.
See Shasvatm CRM with your workflows in mind.
Request a walkthrough focused on how your sales and service teams work — from pipeline through to AMC renewals.